Qualité Tourisme TM - Tourist Office commitments

Tourism Quality TM

from the Tourist Office

A commitment to quality for customers and socio-professionals

What is the Qualité Tourisme mark?

The QUALITÉ TOURISME™ mark, created by the French Ministry in charge of tourism, is recognition of the continuous quality improvement initiatives implemented by Tourist Offices. An audit is carried out every 5 years.

A Tourist Office that has obtained the QUALITE TOURISME™ mark guarantees:

  • a personalized welcome
  • qualified, clear and precise information
  • competent, attentive staff
  • a comfortable environment
  • your opinions taken into account and your complaints dealt with icyoucan respond online to our satisfaction survey
  • continuous improvement of services and facilities

The Qualité Tourisme™ brand brings together under a single banner the quality initiatives of a wide range of players in the French tourism industry: hotels, tourist residences, vacation villages, campsites, restaurants, cafés and brasseries, tourist offices, seasonal rental agencies, tourist attractions and outdoor activities. It’s a guarantee of trust and quality of service between professionals and visitors.

1st Category Classification:

Commitments focused on the services provided to tourists, rather than on the organization and internal governance of the structure.

The classification of Tourist Offices guarantees consistency and homogeneity in the services they offer to visitors to France’s different vacation destinations.

Established by the French Ministry of Tourism, this classification comprises 2 categories: Category I (the highest) and Category II (the lowest).

Our quality documents

The Tourist Office’s internal quality documents include the Quality Manual, procedures and operating modes.

All these documents have been drawn up in-house by the Reception Manager and the Quality Officer.

Quality Manual

Our Quality Manual meets the requirements of a number of criteria imposed by the State label.

Procedures and operating methods

The Tourist Office has formalized its organization through internal procedures and operating modes to ensure continuity of service.


from the Tourist Office

The Arcachon Tourist Office, 1st category , welcomes you to a new location with new services since February 2020.

Our tourism advisors are on hand all year round to answer your questions and offer expert advice on the activities, visits and discoveries that will make your stay unforgettable, and above all, an experience you’ll want to come back for again and again! The Tourist Office is also: a full-scale digital information and consultation area, a coworking space with free Wi-Fi, a ticketing point (shows, guided tours, boat trips, leisure parks…) and also: access to visit bunker 502, built under our feet in 1943!

Our quality commitments

(Display of information intended for tourist customers Extract from the decree of November 12, 2010)

The Arcachon Tourist Office is committed to :

  • Provide an easily accessible reception and information area. In fact, the Tourist Office has a paper-based tourist documentation area and a large touch-screen for discovering tourist sites, news and favorites… in addition, two screens display current events.
  • Making it easy for you. We can help you with all the formalities involved: classification of your furnished accommodation, BA certification, etc.
  • Offer you furniture to sit on. The Tourist Office has an area with sofas and low tables in the reception area, as well as high chairs.
  • Provide you with free information on the local tourist offer. We provide our customers with free tourist brochures in the reception area.
  • Display and publicize our opening times in at least two foreign languages. You’ll find the opening times on the doors of the Tourist Office.
  • Offer free wifi access
  • Be open at least 305 days a year, Saturdays and Sundays included, during tourist or event periods.
  • Answer your letters all year round
  • Provide a permanent reception service staffed by people who speak at least two foreign languages.
  • Provide hard copies of tourist maps, plans and guides
  • Provide access to its dedicated trilingual website, adapted for consultation via on-board media
  • Distribute tourist information on paper, translated into at least two foreign languages, concerning: all classified tourist accommodation, including at least the name of the establishment, postal address, e-mail address, website address, telephone number and classification level monuments and cultural, natural or leisure tourist sites, which may include information on rates, opening times and periods, website, telephone number and postal address
    events and activities; emergency telephone numbers
  • Update tourist information annually
  • Display emergency telephone numbers outdoors
  • Present the full range of qualified services available in the area for all clienteles
  • Provide access to availability of classified accommodation
  • Handle your complaints and measure your satisfaction
  • Offer a tourist information service integrating new information and communication technologies (social networks, mobile telephony, geo-localization…)
  • Respect the requirements of the Marque Qualité Tourisme TM
  • Provide you with a travel consultant
  • Guarantee reliable, up-to-date information on the local tourist offer.